Dear customer/dear visitor,
1. General provisions
1.4. The language used to enter any contract of sale through this Website is English (soon also in French)
2.1 The Website and its contents are designed, operated and administered by Nataly Diamonds BVBA, an Belgian incorporated company, with registered office at Vestingstraat 27 , 2018 Antwerp, Belgium, listed under enterprise number BTW-BE0409.305.384. (hereinafter "Nataly Diamonds", “we”, “us”, “our”).
3. Use of our services and registration
3.1. Our Services are generally intended for users above the age of eighteen (18) years. If you are under this age, please do not register for, or subscribe to, the Services. If the event that we learn of a fraudulently misrepresentation of the subscribers age during the registration process, we will promptly cancel your registration, or subscription and stop providing you with our Services and or goods.
3.2 When registering for, or subscribing to our Services you must provide true, valid and accurate information. In case of any change in the information you provided upon your registration or subscription, you agree to promptly inform us to ensure that you will receive our messages, needed information, services and goods.
3.3. If you suspect any unauthorized / fraudulent use of your account or access to your password, you agree to notify us immediately. You are solely responsible for all and any use of your account attributable to you or by default in protection of your password.
3.4. You may terminate your registration, or subscription to, the Website at any time at your sole discretion without any reason, by sending an e-mail to info@Natalydiamonds.com. Hereafter, we will confirm the cancellation of your registration or subscription to you by mail.
4.1.The prices indicated on the Website are expressed in euros (and possibly in other international currencies such as GBP and USD) and include taxes.
4.2. The prices indicated on the website are only valid as long as the stock lasts. We reserve ourself the right to adapt the prices at any given time, however the rates shown on the site at the time of your order will remain applicable during your purchase.
4.3. We accept payments via most internationally accepted credit cards and electronic payment methods such as Visa, MasterCard, American Express & Maestro, or via regular bank transfer. Moreover you can also pay with PayPal.
4.4. Payments made by bank transfer must mention the following information:
All costs and expenses (including bank charges) associated with the bank transfer applied, as the case may be, shall be borne by the Client (the purchaser/ you). Payment shall be due within and not later than 7 (seven) working days from the date of the Order Confirmation.
4.5. In order to assure the safety of your online transactions, we cooperate with authorized credit card payment partners who are unambiguously mentioned on our Website.
4.6. Online payments are executed via a closed security system (SSL), through which your bank details are encrypted when they are being sent via the Internet, allowing your online payment to proceed safely. Each chosen payment method is subject to the conditions of the relevant card issuer. Nataly Diamonds is not considered as a party with regard to the relationship between the Purchaser (you) and the card issuer. Nataly Diamonds cannot be held liable for possible identity theft or financial theft.
5. Taxes & duties Vs. Taxfree
5.1. We apply the Belgian VAT (21%), which are included in the indicated price, for all purchases within the EU.
5.2. When purchasing from a non European country you will benefit from a deduction of 21% off the price. Items shipped outside the EU are subject to duties/taxes/handling/ other charges. These fees are not included in your order and will not be reimboursed by Nataly Diamonds.
6. Transport & Delivery policy
6.1. We will process your order in accordance to our available supplies.
In the event that the product of your order would not be in stock, we will inform you about the prospected date of delivery within 5 days following to the placement of your order.
6.2. Except in a force majeure event or if unforeseeable circumstances occure, your order, purchased Product (if in stock) shall be
be shipped within 3 days after receiving your payment and delivered within maximum 30 days of the date indicated in the Order Confirmation, depending on your location.
6.3. Your purchase will be shipped trough Fedex/ registered mail. You can trace your parcel after receiving your orer number through us by mail.
6.4. We offer free shipping on all orders.
6.5. We will do anything within our means to respect the delivery terms indicated above. However, we will not be held liable for late deliveries or orders that are lost by third parties or through unforseen circumstances or force majeure. If the event that a dilvery is not delivered within the indicated term, an investigation will be initiated to the transporter, which may occupy multiple days.
6.6. Products that are no longer in stock, may be subject to order if they are still in our collection. In case of an order, a term of delivery of maximum 60 days following the order is applicable.
6.7. In the event of an expiration of the delivery term you must inform us as soon as possible, and within seven (7) working days, following thereto, by e-mail via info@Natalydiamonds.com.
6.8. The above stated terms of delivery are alligned with the Belgian Economic Law Code , however, no further rights can be derived from the above stated.
6.9. Deliveries will occur to the adress as provided by the Purchaser (you) at the time of the conclusion of a contract (purchase). As soon as the product is delivered to the provided adress, any risks involved are automatically passed to the Purchaser (you).
6.10. At the time of delivery of the Product / your order by the Courier, you ( the purchaser or a nominated representative) is required to:
(i) verify that the item/ product being delivered corresponds to that indicated on the delivery note;
(ii) sign the delivery note; and
(iii) if requested by the Courier, show your ID.
6.11. Any damages or discrepancies to the packaging and/or the Product must be immediately indicated in writing on the Courier’s delivery note and furthermore informed by e mail via info@Natalydiamonds.com. Except to the extent permitted under applicable laws, once the Courier’s document has been signed and no objection has been raised by the purchaser (you), the purchaser (you) may not make any objection to the exterior characteristics of the delivered parcel.
7. Return Policy
7.1. Pursuant to Article VI.47, para 1 and 2 of the Code of Economic law , the Client has the right to withdraw from the contract with no reason within 14 (fourteen) days from the date in which the Client he/she obtains the physical possession of the Product.
7.2. In order to exercise the right of withdrawal, the Client shall fill in and send the form attached hereby by email to info@Natalydiamonds.com, within 14 days after receiving the Product. (return form) or communicate his/her intention to exercise the right of withdrawal pursuant to Article VI.47, para 1 2° of the Code of Economic law. This communication by e mail to : info@Natalydiamonds.com shall include the following information:
(i) indication of the Product for which the Client wishes to exercise the right of withdrawal;
(ii) The order number;
(iii) in the event that the Client purchased the Product by bank transfer, the Client’s IBAN and BIC code together with the name of the Bank to which the reimbursement is to be made;
7.3 Within 14 (fourteen) days of the communication of withdrawal the Client shall return the purchased Product with the same courier as received by (in this case Fedex/ registered mail) to :
The delivery costs and the insurance costs for returning the Product shall be borne by the Client.
7.4. Condition of Returned Products : We will verify that the returned product satisfies our conditions as set in our of Return Policy and, only in the positive case we will proceed with the applicable refund.
Our products must be returned in their original and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them, as well as with the original Nataly Diamonds box and delivery package, including all accessories and documents. For example, our certificate of authenticity.
We reserve our right not to accept any return if the returned product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
All returns will be subject to our strict Quality Control ( verification of each diamond by the Antwerp diamond lab) by us to ensure that the returned products satisfy these requirements. If the products do not meet our Quality Control standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies our Quality Control, we will proceed with the applicable refund or exchange.
Failure to comply with the above stated will entitle us to refuse the returned product and send it back to you, at your own cost.
Nataly Diamonds reserves the right to refuse the returned products and will send it back to you. The risks and expenses shall be borne by the Purchaser (you).
7.5. Nataly Diamonds shall reimburse the payment received from the Client, within 14 (fourteen) days from the day on which Nataly Diamonds has received the Products back.
8. Personalized products (No Return Policy)
8.1 In accordance with the provisions of Article VI.53 3° of the Code of Economic law , the right of withdrawal does not apply to orders for personalised Products, such as, for example: Custom made jewels, those resized to the Client’s exact size and/ or with the Client's initials/ names engraved on the jewel. Such products do not qualify for restitution. Therefore, your purchase is considered as final.
If you wish to have your product personalized, please provide us with the details during your order.
We reserve the right to withhold or refuse acceptance of any order for personalized products, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
9.1. According to the applicable and relevant laws, a legal warranty of two (2) years applies to all products deliverd by Nataly Diamonds.
9.2. The legal guarantee established by Articles 1649bis-octies of the Civil Code apply to the sale of the Products. Under these Articles, the Client has the right to have the Products brought into conformity, free of charge, by repair or replacement (provided that the Client is entitled to select whether having the Product repaired or replaced within the limits provided by the law), or, in case of failure of one of the remedies above, to have an appropriate reduction in the price of the Products, or the contract cancelled. The Client loses these rights if he/she fails to notify Nataly Diamonds of the lack of conformity within 2 (two) years of the date on which the Client detected such lack of conformity.
9.3. In the event that a delivered product does not comply with the afreement, the Purchaser has the obligation to bring this to the knowledge of Nataly Diamonds within seven (7) working days from receiving the product by e mail to info@Natalydiamonds.com.
9.4. In case the Client chooses to be compensated, the compensation following the legal provisions can never exceed the amount invoiced to the Purchaser.
9.5. In the events of : unnormal wear, unintended or intended changes brought to the product by the Purchaser, the unability to provide the original invoice and/or the valid proof of payment and various are explicit, but not limitative, exceptions on the aforementioned system of warranty.
9.6. In the event that the Client is seeking the repair of the Product or its replacement due to lack of conformity, delivery and insurance costs for returning the Product to be repaired or replaced shall be borne by the Client, however any costs related to the repair , replacement, insurance and delivery to the Client of the repaired or replacing Product shall be borne by Nataly Diamonds.
10. Intellectual property rights
10.1. Nataly Diamonds owns the Website, has rights to all of the wallpaper, icons, characters, artwork, images, graphics, designs and models rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, whether or not patentable, music, text, videos, software and other content of the Website (the "Content"), and all HTML, CGI and other code and scripts in any format used to implement the Website (the "Code").
10.2. The Content and Code of the Website are protected by copyright. You may not copy, modify, upload, download, transmit, re-publish, display for redistribution to third parties for commercial purposes, or otherwise distribute any Code or Content from the Website without the prior written agreement of Nataly Diamonds.
11. Privacy & Data Protection
12. Links and Third Party Websites
12.1. Nataly Diamonds is not responsible for the content of any site linked to or from the Website. Linking to any other website is entirely at purchasers's own risk. While we may provide links on the Website to other sites, the inclusion of such links is solely for the convenience of the user. Nataly Diamonds makes no representations and disclaims all warranties, express and implied, as to the accuracy, validity, suitability, legality or otherwise of any materials or information contained on such sites.
13. Liability: No Warranties or Representations
13.1. While we make our best efforts to include accurate and up to date information on the Website, it makes no warranties or representations with respect to the content of the Website, which is provided "as is". To the fullest extent permitted by law.
13.2. We do not exclude our liability to you where it would be unlawful to do so, limitations will apply to you only to the maximum extent permitted by applicable law. If you purchase goods or services from our website, different exclusions of liability may apply.
13.3. In no event shall we be liable for any loss, damage, costs, expenses, liabilities or penalties, foreseeable or unknown , arising from in connection with or relating to:
- Your use of our website
- Corruption, loss of data, inability to acces our wzbsite, interruption/ suspension or withdrawal of our website
13.4. We shall not be liable in any manner for direct, indirect, incidental, consequential, loss of data, income or profit, punitive damages and/or claims of third parties resulting from the use of, access to, or inability to use the information and/or the products offered on the Website or any damages arising out of or in connection with the use of the Website. Furthermore, Nataly Diamonds assumes no responsibility and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of or browsing in the Website or your downloading of information from the Website.
13.5. You specifically agree that we shall not be liable for any content or the defamatory, offensive or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
13.6. We do not represent nor warrant that the service will be error-free or uninterrupted, that defects will be corrected or that the service will always be available or will be free from harmful components.
14. Applicable law and competent jurisdiction